Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, you may do so within 30 days of delivery for a refund or exchange.
Eligibility
- Items must be unused, in original packaging, and in resalable condition
- Proof of purchase (order number) is required
- Final sale items, including clearance products, cannot be returned
How to Return
- Log in to your account and visit Order History
- Select the item(s) for return and follow the prompts
- Print the prepaid return label (where available)
- Ship your return within 14 days of approval
Return Shipping
- Customer pays return shipping unless the return is due to our error
- We recommend using a trackable shipping method
- Original shipping fees are non-refundable
Refunds
- Refunds are processed within 5–10 business days after we receive your return
- Funds will be issued to your original payment method
- Allow additional time for your bank to process the refund
Exchanges
- Exchanges are subject to product availability
- Follow the same process as returns and note your preferred replacement
Damaged/Defective Items
Contact us within 7 days of delivery if you receive a damaged or defective item. Photo documentation may be required.
Winter Gear Policy
For safety reasons, used climbing/hiking equipment cannot be returned unless defective.
Need Help?
Visit our Help Center or submit a request through our customer service portal.